Module IV: Performance Management, Performance Appraisal, Corrective Action and Discipline

Module Overview:

Module Concepts

Discussion

Course Project

Module Concepts

Corrective Actions and Discipline

Progressive Discipline

Discipline: Special Issues

Disciplinary Interviews

Final Tips

Discussion Area

Course Project

Online Resources


Course Information

Module I: Introduction to Personnel Management and Organization Development

Module II: Motivation and Productivity

Module III: Recruitment, Selection, Promotion and Human Resource Development

Module IV: Performance Management, Performance Appraisal, Corrective Action and Discipline

Module V: Employee and Labor Relations

Final Tips


  1. Treat every case as if will be appealed.

  2. When discipline is given, it is over. Do not keep referring to someone's mistakes.

  3. Apply discipline consistently, fairly, and impartially.

  4. Deal with behavior, not personality.

  5. Never discipline when you are angry.

  6. Reinforce good behavior.

  7. Set a good example.

  8. Do not "save up" discipline - act as soon as possible.

  9. Do not threaten punishment you cannot deliver.

  10. If you suspect substance abuse or emotional issues, get help from your supervisor, the chief, or your human resources specialist.

  11. If in doubt on any disciplinary action, ask your supervisor, the chief, or your human resources specialist.

  12. Do not play games with unions by giving too much discipline, figuring it will be reduced when appealed.

  13. Do not transfer your problems; solve them.

  14. Be familiar with the union contract's grievance procedures and employee rights.

  15. Know your rules and regulations thoroughly.

  16. Praise in public - criticize in private.

  17. Be willing to treat an honest mistake as just that.


Reading Assignment:

  • Please read Chapter 9, pages 176-180, from the Fire Service Personnel Management textbook by Steven Edwards.

As a review and to further see how this material is applied to the fire service, read the following articles reprinted with permission of Fire Engineering and Michael Terwilliger:


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