Personnel Management for the Fire and Emergency Services

Course Goals and Objectives

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Course Goals

At the end of this course, you should be able to function effectively in a comprehensive personnel management system for the fire and emergency services.

Objectives

Upon completion of this course students will be able to:

Module I: Introduction to Personnel Management and Organization

• Analyze the societal influences and issues impacting personnel management
• Demonstrate and evaluate how the four values serve as benchmarks for public agencies
• Analyze and evaluate how one's organization "measures up" to the five values associated with a positive work environment
• Apply the major functions of personnel management to a program or project
• Illustrate a systems approach to solving fire and emergency services personnel and organizational problems

Module II: Motivation and Productivity

• Compare, contrast and evaluate the major theories of motivation
• Compare, contrast and evaluate the three managerial approaches to motivation
• Research and analyze an issue that has an impact on organizational productivity and effectiveness
• Compare, contrast and evaluate the different approaches to quality management and productivity

Module III: Recruitment, Selection, Promotion, and Human Resource Development

• Compare, contrast and evaluate the major theories of motivation
• Compare, contrast and evaluate the three managerial approaches to motivation
• Research and analyze an issue that has an impact on organizational productivity and effectiveness
• Compare, contrast and evaluate the different approaches to quality management and productivity

Module IV: Performance Management, Performance Appraisal, Corrective Action, and Discipline

• Compare, contrast, and evaluate different approaches to performance appraisal
• Demonstrate the appropriate evaluation procedures for performance based criteria
• Differentiate between the concepts of corrective action and discipline and analyze the appropriate administration of discipline
• Illustrate how corrective measures benefit fire and emergency services personnel and organizations
• Evaluate performance management, corrective actions and disciplinary systems

Module V: Employee and Labor Relations

• Analyze agency strengths and weaknesses regarding compensation and health and safety programs and how they relate to motivation, morale, and productivity
• Research the trends and issues in contemporary society that impact the labor-management climate
• Analyze the components of a collective bargaining agreement and determine what issues are negotiable and non-negotiable
• Compare and contrast position versus interest-based bargaining techniques in arriving at a collective bargaining agreement
• Analyze the impact of mediation and binding arbitration on the collective bargaining process

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